For the moment Acer DaaS is delivering only to businesses in Germany, the Netherlands, France and Spain.
Where does Acer DaaS deliver to?
Do I have to pay for shipping costs?
No there is no additional charge to the final quote for shipping the devices.
How can I check the status of my order?
We aim to ship your order within 7 working days after full acceptance of the order, including signing the contract and credit check approval. For further information please email sales support. We are working to have automated updates in the future.
Will the products be set-up on delivery?
Depending on the service package you chose, the devices will be checked and, if possible, upgraded to the latest firmware version. We can also register these products in some of the available third-party device management systems, ready for you to deploy. For more information on this service, please contact our business teams.
When will I receive my products after ordering?
During the process you will be contacted by sales support to confirm your order details and to give an estimated time of delivery. If the units are in stock we aim to despatch them within 7 working days after full acceptance of the order, including signing the contract and credit check approval.
There are damaged/missing units in my delivery. Who do I contact?
Technical support can be contacted as follows:
Germany: +49 (0) 4102 7069 813
Netherlands: +31 (0) 88 4560088
France: +33 148 171 980
Spain: +43 938 003 663
Do you have partners where I can pick-up my order by myself?
No, all orders will be sent direct from Acer only.