Acer DaaS is generally available on the following subscription terms: 18, 24, 36 or 48 months, but could differ per offer or country.
What are the subscription terms I can choose?
Can I make changes to the products and services in the subscription?
It is possible to make changes to the service packages and software in the subscription agreement by contacting sales support. The device is bound to the remaining period of the contract agreement.
Can I cancel my subscription?
It is possible to cancel the subscription but you will be liable for the remaining period of the contract agreement.
When will the subscription term start?
The subscription starts on the 1st of the following month of order delivery, e.g. if you receive your order on 6th April your subscription will start on 1st May.
Do I own the products that are in my subscription?
No. At the end of the subscription period the goods need to be returned to Acer.
What should I do if I want to change something in my active subscription?
You can manage your contact and billing information in our customer portal.
Alternatively, please contact sales support:
Germany | firstname.lastname@example.org or +49 (0) 4102 7069 813
Netherlands | email@example.com or +31 (0) 73 6459202
France | firstname.lastname@example.org or +33 7 57 95 81 80
Spain | email@example.com or +34 934 922 417
Can I lend out the products to someone else?
No. Products are for the sole use of the business named in the contract agreement.