Service Terms and Conditions
For the Acer DaaS Services
ESSENTIAL

 

Service Provider

Thank you for purchasing an Acer service pack offered in the Netherlands by Acer Computer B.V., Europalaan 89 5232 BC ‘s-Hertogenbosch, Netherlands and in Germany by Acer Computer GmbH, Kornkamp 4, 22926 Ahrensburg, Germany (further – (“Acer”).

Warranty Coverage / Exclusions & Limitations

This Acer service pack (further – “Pack”) is an extended service coverage which supplements the general warranty conditions, as stated in the “Limited Product Warranty” leaflet included in the box containing your new Acer product. The “Limited Product Warranty” is an integral part of the Pack and continue to apply in full with all the limitations and exclusions indicated and described therein unless otherwise specified in the terms and conditions of the Pack. Kindly read “Limited Product Warranty” before requesting any service from the Pack.

SERVICE CONDITIONS

This Pack is a contract between you and Acer. Irrespective the warranty period indicated in the “Limited Product Warranty” leaflet of your product, all service periods covered by the Pack start from the date of the subscription’s activation in your account and end upon the expiration of the subscription.

SERVICE EXCLUSIONS AND LIMITATIONS

The service coverage pursuant to the Pack will not extend to any repairs or replacement of parts found to be damaged due to negligence or intent of any description, incorrect maintenance work, work carried out by unauthorized third parties, transportation in inadequate packaging.
The Pack does not cover faults deriving from viruses or system conflicts caused by the installation of drivers or peripheral devices, or loss of data for any reason whatsoever.
The battery is not included in the Pack, it remains subject to the Limited Product Warranty. The exclusions and limitations described above apply only to this Pack; the terms of the Limited product Warranty are not affected hereby.

PERSONAL DATA

Any personal data provided by you via electronic form or otherwise for the Pack shall be processed in accordance with applicable data protection laws and regulations. For further information please refer to Acer’s privacy policy for DaaS services.

Obtaining Warranty Service

To report any claims and/or to obtain warranty service, please login to your account and refer to the Tech Support contact information displayed on the page.
Before returning your Acer product to service, please ensure that you have backed up all data and applications either to your cloud storage or locally and please delete any confidential, proprietary or
personal information or programs (hereafter „Data“) from it. Acer is not liable for any loss, damage or disclosure of any Data outside of its control or due to actions
or omissions of third parties nor for the restoration or re-installation of any of the aforementioned Data.
Each party agrees that it places no reliance on any statement, warranty or representation other than those expressly set out in this Limited Warranty. No Acer reseller, agent or employee is authorized by Acer to make any variation to the terms of this Limited Warranty.

Warranty Period

The warranty period is equal to your product subscription period.

Dedicated DaaS Support Services

A technical support team is dedicated to answer your questions and help you solving your issues, including contacting Google services in case the issue is a Google OS Enterprise or Workspace issue.

Collect, Repair & Return Service

After contacting our service teams, if a depot repair is required, we will organize the collection of your PC to bring it to our repair center, where your machine will be diagnosed, repaired, controlled, and shipped back to you.

Certified Data Wiping at contract end

Once your contracts ends, we will receive your machine in our repair center and make sure all data is wiped-out from this machine.

DOA Check, Software up to date on delivery, latest drivers, Google OS

Before shipping the product you ordered, we will make sure the product is working, that latest software, OS and drivers updates available at that time are installed.

ADVANCED (IN ADDITION TO ESSENTIAL)

 

Priority Repair Lane in case of HW depot repair needed

When arriving into our repair center, your machine will be treated with priority to ensure a fast repair and ensure you to get your unit back as soon as possible.

Configuration devices

Before delivering the new unit to you, we will enroll your unit on your customer domain, so that the user when starting the machine can directly log-in and start working.

EMPOWERED (IN ADDITION TO ADVANCED)

 

Next Working Day Respons Service for on-site repair

If a repair is required on your unit, this repair will take place in your own premisses, where we will send our technicien together with the required spare parts. We will do our best efforts to perform this repair as soon as possible, and anytime possible on next business day after you opened the claim.

Asset label tagging

Before delivering the new unit to you, we will label it with the unique asset tag labels you will have provided and we will scan the product serial number and the label bar code tag and provide you back with a file giving you the list of the product serial numbers and associated unique asset tag.

 

FUNDAMENTAL
Service Provider

Thank you for purchasing an Acer service pack offered in the Netherlands by Acer Computer  B.V., Europalaan 89 5232 BC ‘s-Hertogenbosch, Netherlands, in Germany by Acer Computer GmbH, Kornkamp 4, 22926 Ahrensburg, Germany, in France by Acer Computer France, 2-8 rue Sarah Bernhardt, CS 90045, 92601 Asnières sur Seine Cedex, France and in Spain by Acer Computer Iberica SAU Disseny 3-5 Gava 08850 Barcelona, Spain (further – (“Acer”).

 

Warranty Coverage / Exclusions & Limitations

This Acer service pack (further – “Pack”) is an extended service coverage which supplements the general warranty conditions, as stated in the “Limited Product Warranty” leaflet included in the box containing your new Acer product. The “Limited Product Warranty” is an integral part of the Pack and continue to apply in full with all the limitations and exclusions indicated and described therein unless otherwise specified in the terms and conditions of the Pack. Kindly read “Limited Product Warranty” before requesting any service from the Pack.

SERVICE CONDITIONS

This Pack is a contract between you and Acer. Irrespective the warranty period indicated in the “Limited Product Warranty” leaflet of your product, all service periods covered by the Pack start from the date of the subscription’s activation in your account and end upon the expiration of the subscription.

SERVICE EXCLUSIONS AND LIMITATIONS

The service coverage pursuant to the Pack will not extend to any repairs or replacement of parts found to be damaged due to negligence or intent of any description, incorrect maintenance work, work carried out by unauthorized third parties, transportation in inadequate packaging.

The Pack does not cover faults deriving from viruses or system conflicts caused by the installation of drivers or peripheral devices, or loss of data for any reason whatsoever.

The battery is not included in the Pack, it remains subject to the Limited Product Warranty. The exclusions and limitations described above apply only to this Pack; the terms of the Limited product Warranty are not affected hereby.

PERSONAL DATA

Any personal data provided by you via electronic form or otherwise for the Pack shall be processed in accordance with applicable data protection laws and regulations. For further information please refer to Acer’s privacy policy for DaaS services.

Obtaining Warranty Service

To report any claims and/or to obtain warranty service, please login to your account and refer to the Tech Support contact information displayed on the page. Before returning your Acer product to service, please ensure that you have backed up all data and applications either to your cloud storage or locally and please delete any confidential, proprietary or personal information or programs (hereafter „Data“) from it. Acer is not liable for any loss, damage or disclosure of any Data outside of its control or due to actions or omissions of third parties nor for the restoration or re-installation of any of the aforementioned Data. Each party agrees that it places no reliance on any statement, warranty or representation other than those expressly set out in this Limited Warranty. No Acer reseller, agent or employee is authorized by Acer to make any variation to the terms of this Limited Warranty.

 

Warranty Period

The warranty period is equal to your product subscription period.

 

Dedicated DaaS Support services

A technical support team is dedicated to answer your questions and help you solving your issues, including contacting Microsoft services in case assistance is required for Microsoft Windows 10 Pro, Autopilot enrollment* or Microsoft M365* (*valid only if these services are included in your DaaS subscription).

 

DOA Check before delivering the devices

Before shipping the product you ordered, we will make sure the product is working, by performing a DOA check.

 

Built-in Security (Microsoft Defender)

Microsoft Defender Antivirus comes standard on Windows 10 Pro as part of Windows Security, protecting your data and devices in real time with a full suite of advanced safeguards. Please see Microsoft website for more details.

 

Facial and/or FingerPrint Recognition (Windows Hello)

Windows Hello is a more personal, more secure way to get instant access to your Windows 10 Pro devices using a PIN, facial recognition, or fingerprint. You’ll need to set up a PIN as part of setting up fingerprint or facial recognition sign-in, but you can also sign in with just your PIN. Windows Hello comes standard on Windows 10 Pro as part of Windows Security, protecting your data and devices in real time with a full suite of advanced safeguards. Please see Microsoft website for more details.

 

Device tracking and Remote locking (Find My Device)

Find My Device is a feature that can help you locate your Windows 10 Pro device if it’s lost or stolen. To use this feature, sign in to your device with a Microsoft account and make sure you’re an administrator on it. This feature works when location is turned on for your device, even if other users on the device have turned off location settings for their apps. Any time you attempt to locate the device, users using the device will see a notification in the notification area. Please see Microsoft website for more details.

 

Collect, Repair & Return service

After contacting our service teams, if a depot repair is required, we will organize the collection of your PC to bring it to our repair center, where your machine will be diagnosed, repaired, controlled, and shipped back to you.

 

Certified Data Wiping at subscription end

Once your subscription ends, we will receive your machine in our repair center and make sure all data is wiped-out from this machine.

 

ELEVATED (IN ADDITION TO FUNDAMENTAL)
Priority Repair Lane in case of HW depot repair needed

When arriving into our repair center, your machine will be treated with priority to ensure a fast repair and ensure you to get your unit back as soon as possible.

 

Enrollment of the device in Autopilot environment

Before delivering the new unit to you, we can enroll the unit on your customer domain, so that the user when starting the machine can directly log-in and start working. This is only possible when you have access to Microsoft Autopilot via Azure of Microsoft Store for Business.